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Welcome to Modern Solutions!

Introduction

By accessing or purchasing from our website, you agree to these Terms and Conditions.

Role as Retailer

We act solely as a retailer and intermediary. We do not manufacture the products listed on our website. All items are sourced directly from suppliers and brands.

Product Information

  • Product descriptions and images are provided as accurately as possible.

  • Availability and pricing may change without prior notice.

Orders & Payments

  • Orders are confirmed once payment is successfully processed.

  • Accepted payment methods are listed at checkout.

  • All prices are in Jordanian Dinars (JD’S) and include applicable taxes unless stated otherwise.

Shipping & Delivery

  • Delivery timelines depend on supplier and courier services.

  • We are not liable for delays caused by third‑party logistics.

Guarantee & Warranty

  • Products are guaranteed against factory default damage only.

  • Guarantee periods depend on the supplier’s warranty policy.

  • Misuse or mishandling is not covered.

Intellectual Property

All content, logos, and images on this website are owned by Modern Solutions for Logistic Services or licensed for use. Unauthorized use is prohibited.

Limitation of Liability

Our liability is limited to the value of the product purchased.

Governing Law

These Terms are governed by the laws of the Hashemite Kingdom of Jordan.

2. Privacy Policy

Information We Collect

  • Personal details: name, email, phone, billing/shipping address.

  • Payment information: processed securely via third‑party providers (we do not store card details).

  • Usage data: cookies and browsing activity.

How We Use Information

  • To process and deliver orders.

  • To provide customer support.

  • To send updates about orders, promotions, or policy changes.

Sharing of Information

  • Shared only with suppliers and logistics partners to fulfill orders.

  • Never sold or rented to third parties.

  • Disclosed if required by Jordanian law.

Data Security

We use encryption and secure servers. Access is restricted to authorized staff.

Your Rights

You may request access, correction, or deletion of your personal data.

Data Retention

Customer records are retained only as long as necessary for business, legal, or tax purposes in Jordan.

International Transfers

If suppliers or payment processors are outside Jordan, data transfers comply with recognized standards.

3. Refunds & Returns Policy

Eligibility

  • Returns accepted only for factory default defects.

  • Misuse or mishandling is not covered.

  • Items must be returned in original packaging with proof of purchase.

Guarantee Period

  • Based on supplier’s warranty policy.

  • Proof of purchase required.

Refunds

  • Issued only after supplier confirms defect.

  • Processed to original payment method within 7–14 business days.

Replacements

  • Customers may choose a replacement if available.

  • Subject to supplier stock.

Return Process

1. Contact customer service at [Info.sales@modernsolutions-jordan.com]

Phone (962)79 6462077

  1. Provide proof of purchase and defect details.

  2. Our team coordinates with supplier for verification.

  3. Instructions for return provided once approved.

Shipping Costs

  • Covered if defect is confirmed.

  • Customer responsible if product is not eligible.

Limitation of Liability

We facilitate supplier guarantees but are not liable for supplier decisions or delays.

Governing Law

This policy is governed by the laws of the Hashemite Kingdom of Jordan.

Our Terms